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Terms and Conditions
Terms
Terms and Conditions of Sale
Pretty Cool is pleased to accept orders subject to the Terms and Conditions of
sale as stated below. Your use of the Pretty Cool website
(www.prettycool.co.uk) and purchase of the products (or services)
(“products”) on it means that you agree to these terms and conditions
(“terms”). No variation of these Conditions shall be binding unless agreed by
letter signed by an Authorised Representative of Pretty Cool. Please read the terms
carefully before placing your order. We would advise you to retain a copy of
them for your future reference.
following day All orders received over the weekend will be dispatched on the next working day.
Prices do not include charges for delivery, which are quoted apart.
We always try to make sure that the prices on prettycool.co.uk are accurate but
occasionally errors or price changes may occur.
We reserve the right at any time to revise prices to account for any increases
in costs including the increase or imposition of any duty, tax, levy or
exchange rate variation. We will take all reasonable steps to notify you of any
relevant revision of prices before processing your order.
Exchange and Refund Policy If you are unhappy with your purchase, we
will be happy to offer you a full refund or an exchange within 28 days after
your purchase. Simply send the item back to us in its original condition and
the packaging you received the item in informing us whether you require a
refund or exchange. Be sure to include your name, address and order number in all correspondance.
Pretty Cool
Sycamore
1 Motts Close
Hertford
SG14 3TR
Please note that due to hygiene legislation we can not accept any refunds on
earrings.
Unfortunately we cannot exchange or refund items that arrive to us damaged or
lost.
Defective Merchandise If you find the merchandise to be defective,
within 7 days of purchase, you may return it to us for replacement. Please
contact Pretty Cool within 7 days, if you find that your merchandise is defective.
You must ship defective merchandise via a courier that provides tracking, and
provide us with the tracking number. You must purchase insurance from the
courier. We will reimburse you for the cost of shipping and insurance, if the
item is shipped from UK mainland.
Cancellation of Orders Orders can be cancelled at no cost to you, if the
item has not been shipped. Please call or e-mail us, as soon as possible, if
you decide to cancel an order, so that we can cancel shipment. Your credit card
will be immediately credited, when a cancelled item has not been shipped.
If the item has been shipped, you will be responsible for paying the shipping
costs for returning the merchandise to us. When returning a cancelled order,
you must ship via a courier that provides tracking, and provide us with the
tracking number. If the item is lost or destroyed in transit, you will be
charged for the item. Therefore it is recommended that you purchase insurance
from the courier, so you can be reimbursed for an item if it is lost or
destroyed in transit.
For items cancelled after them are shipped, your account will not be credited,
until we receive the returned item. Cancelled orders, that have been shipped,
must be returned unopened.
Liabilities and Responsibilities Pretty Cool total liability in contract,
tort (including negligence or breach of statutory duty), misrepresentation,
restitution or otherwise, arising in connection with the performance or
contemplated performance of this agreement shall be limited to the price paid
for the goods.
Nothing in these conditions excludes or limits the liability of Pretty Cool for
death or personal injury caused by the Pretty Cools negligence or fraudulent
misrepresentation.
The limitation on any exclusion from liability contained in these Conditions
shall be subject to the provisions of section 2(1) of the Unfair Contract Terms
Act 1977.
Pretty Cool will not be liable in any amount for failure to perform any obligation
under this agreement if such failure is caused by the occurrence of any
unforeseen event beyond its reasonable control including without limitation
Internet outages, communications outages, fire, flood, war or act of God.
Interpretation and Jurisdiction These terms and conditions only cover
the Pretty Cool web site. Any other websites which you link to from this website are
governed by their own terms and conditions. We accept no responsibility or
liability for web sites that are not under our control. We are required by law
to inform you that sales can only be concluded in English. These terms and
conditions shall be governed by and construed in accordance with the laws of
England and Wales and each party agrees irrevocably to submit to the exclusive
jurisdiction of the courts of England and Wales.
Statutory Rights All statements, guarantees or warranties in these terms
of trading are additional to and do not affect your statutory rights. These
terms and conditions are subject to change at any time without prior notice to
you.
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