Our Terms & Conditions and Privacy Policy

Pretty Cool is pleased to accept orders subject to the Terms and Conditions of sale as stated below.

Your use of the Pretty Cool website (www.prettycool.co.uk) and purchase of the products (or services) (“products”) on it means that you agree to these terms and conditions (“terms”). No variation of these Conditions shall be binding unless agreed by letter signed by an Authorised Representative of Pretty Cool. Please read the terms carefully before placing your order. We would advise you to retain a copy of them for your future reference.

All orders received over the weekend will be dispatched on the next working day. Prices do not include charges for delivery, which are quoted apart.

We always try to make sure that the prices on prettycool.co.uk are accurate, but occasionally errors or price changes may occur. We reserve the right at any time to revise prices to account for any increases in costs, including the increase or imposition of any duty, tax, levy or exchange rate variation. We will take all reasonable steps to notify you of any relevant revision of prices before processing your order.


Exchange and Refund Policy

If you are unhappy with your purchase, we will be happy to offer you a full refund 14 days after your purchase. Simply contact us by email and send the item back to us in its original condition and the packaging you received the item in. Also, it is advised to record the post as we accept no responsibility for lost items.

Please be sure to include your name, address and order number in all correspondance.

Pretty Cool, Sycamore, 1 Motts Close, Hertford, SG14 3TR.

Please note that due to hygiene legislation we can not accept any refunds on earrings or body jewellery.

Unfortunately we cannot exchange or refund items that arrive to us damaged or lost.


Defective Merchandise

If you find the merchandise to be defective, within 7 days of purchase, you may return it to us for replacement. Please contact Pretty Cool within 7 days, if you find that your merchandise is defective. You must ship defective merchandise via a courier that provides tracking, and provide us with the tracking number. You must purchase insurance from the courier. We will reimburse you for the cost of shipping and insurance, if the item is shipped from UK mainland.


Cancellation of Orders

Orders can be cancelled at no cost to you, if the item has not been shipped. Please call or e-mail us, as soon as possible if you decide to cancel an order, so that we can cancel shipment. Your credit card will be immediately credited, when a cancelled item has not been shipped.

If the item has been shipped, you will be responsible for paying the shipping costs for returning the merchandise to us.

When returning a cancelled order you must ship via a courier that provides tracking, and provide us with the tracking number. If the item is lost or destroyed in transit, you will be charged for the item. Therefore it is recommended that you purchase insurance from the courier, so you can be reimbursed for an item if it is lost or destroyed in transit.

For items cancelled after them are shipped, your account will not be credited until we receive the returned item. Cancelled orders, that have been shipped, must be returned unopened. Nothing in these conditions excludes or limits the liability of Pretty Cool for death or personal injury caused by the Pretty Cool's negligence or fraudulent misrepresentation.


Limitations

The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of section 2(1) of the Unfair Contract Terms Act 1977. Pretty Cool will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation internet outages, communications outages, fire, flood, war or act of God.


Interpretation and Jurisdiction

These terms and conditions only cover the Pretty Cool web site. Any other web sites which you link to from this web site are governed by their own terms and conditions. We accept no responsibility or liability for web sites that are not under our control.

We are required by law to inform you that sales can only be concluded in English. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and each party agrees irrevocably to submit to the exclusive jurisdiction of the courts of England and Wales.


Statutory Rights

All statements, guarantees or warranties in these terms of trading are additional to and do not affect your statutory rights. These terms and conditions are subject to change at any time without prior notice to you.

Privacy Policy


Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.


Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to our mailing list.


Cookie/Tracking Technology

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.


Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. Privacy Contact Information If you have any questions, concerns, or comments about our privacy policy you may contact us at: sales@wakeuptimetodie.co.uk We reserve the right to make changes to this policy. Any changes to this policy will be posted.

This page was last updated: January 23rd 2010