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Delivery & Returns

Below you'll find information and prices for all our delivery options. If you have a question about our delivery or returns service, and if you cannot find an answer below, please feel free to contact us to discuss your requirements.

Mainland United Kingdom

  • All orders will be dispatched FREE OF CHARGE via 2nd class post. All orders sent via recorded post will need a signature upon delivery.
  • Standard 2nd class post (Estimated delivery 1-5 working days but no guarantee).
  • An option of an upgrade to 1st class post is available for £1.00 (1- 2 Days but no guarantee)

UK Next Day Delivery

  • Next Day delivery costs £6.49 and is available on all mainland United Kingdom orders.
  • Orders must be placed before 13.00, Monday to Thursday. After 13.00 your order may not be dispatched until the following day. This will be at our discretion. Similarly, orders placed on a Friday may be dispatched the same day but we cannot guarantee that your order will arrive the following Saturday.
  • Next Day delivery excludes bank holidays and public holidays.
  • All orders dispatched via Next Day delivery will need a signature upon delivery.

EU European Orders

  • All orders to EU European destinations will cost a flat rate £9.99 per order.
  • Please allow at least 5-10 working days for your order to arrive. If you haven't received your order after this time has passed please email us as soon as possible and we will look in to this for you.
  • All our jewellery is sent in organza bags unless reduced in a sale or clearance.
  • Please note: Free delivery is not available on any order outside of the mainland United Kingdom. If you select this option with any order outside of the UK we will have no option but to refund your order immediately.

International Orders (outside EU Europe)

  • All orders outside of the mainland UK and EU Europe will cost a flat rate £11.99 per order.
  • Please allow at least 5-10 working days for your order to arrive. If you haven't received your order after this time has passed please email us as soon as possible and we will look in to this for you.
  • Your order will be dispatched either the same day or the next working day and will be tracked.
  • Please note: Free delivery is not available on any order outside of the mainland United Kingdom. If you select this option with any order outside of the UK we will have no option but to refund your order immediately.

Returns & Exchanges Information

  • In the unlikely event that you are not satisfied with any items ordered and wish to return them to us for an exchange or full refund you must inform us within 14 days of receiving your order using the secure form on our contact page.
  • All items will need to be returned and received by us within 14 days from date of purchase.
  • All Items that have had their labels removed will not be refunded.
  • We will issue a full refund for items returned to us, less postage and packing costs relevant to your order.
  • We will refund you by credit card or cheque within 7 days of receipt of the returned items.
  • If any items are faulty we will of course refund you for the items and all postage costs incurred.
  • Please make sure that you have enclosed either a copy of your order, or your name with order number inside the parcel.
  • For health and hygiene reasons we cannot accept any earrings which have been worn.
  • All returns are the responsibility of you, the sender. We recommend using a recorded service when sending anything to us. We will not be held responsible for any returns not received by ourselves.

Please send any returns to the address below with your order details, making sure to securely package anything you are returning to us.

PrettyCool, 9 Abbots Close, Datchworth, Knebworth, Hertfordshire, SG3 6TA, United Kingdom.